FAQ & Shipping Policy

CRADSET OFFICIAL

FAQ & Shipping Policy

Everything you need to know — clear, honest, and complete.

✈️
Air Express
6–15 business days
🌍
HK$200 Flat Rate
Worldwide · DDP included
🔒
100% Authentic
Factory sealed · Licensed

🛍️ Product Information

✅ Authenticity Guarantee

All products are 100% brand new, factory-sealed, and officially licensed.

🎴 Popular IP Series

My Little Pony Naruto K-POP Harry Potter SpongeBob Sanrio Detective Conan Powerpuff Girls Nezha Kamen Rider Sports Cards Pokémon Kakawow

📦 Product Condition & Packaging

All collectible card products are brand new and factory-sealed. Due to international logistics, minor box imperfections may occur — these are normal transit conditions and do not affect internal product condition, factory seal integrity, or collectible value.

To reduce volumetric shipping costs, outer cartons may be removed. All inner boxes, blind box packaging, and factory seals remain fully intact.

⚠️ Minor cosmetic imperfections from transit are not considered product defects.

📦 Shipping & Delivery

WORLDWIDE FLAT RATE
HK$200
Per order · Any quantity · Any weight
✈️ Air Express — No sea freight used

⏱ Estimated Timeline

ORDER PROCESSING
1–5 days
→
AIR SHIPPING
6–15 days
→
DELIVERED
🎉

* Excludes weekends, public holidays, and customs delays

🧾 Duties & Customs — DDP Model

All orders ship under Delivered Duty Paid (DDP). We prepay all import duties, VAT/sales taxes, and customs clearance fees on your behalf.

👉 No surprise charges upon delivery — what you see is what you pay.

⚠️ Customs Inspection Notice

Shipments may be subject to random customs inspection in the destination country. Customs inspection is an externally triggered procedure beyond our control and may cause unexpected delivery delays. We cannot shorten or interfere with customs-processing progress. Please kindly exercise patience should this situation occur.

📍 Order Tracking

A tracking number will be emailed after dispatch. You can monitor shipment status, customs clearance progress, and delivery updates in real time.

💳 Payment & Orders

🔒 Accepted Payment Methods

VISA Mastercard Amex PayPal Shop Pay

🔐 All transactions are SSL encrypted and processed through secure payment systems.

📝 Order Modification & Cancellation

✔ Before Shipment
Orders can be modified or cancelled
❌ After Shipment
Cannot be cancelled unilaterally. Post-dispatch cancellations may incur shipping, return shipping, and customs/handling fees.

🔄 Return & Refund Policy

📦 Return Eligibility

✔ Unopened ✔ Factory sealed ✔ Original packaging ✔ Unused & undamaged
⚠️ Opened or seal-broken items may not be eligible for return due to the nature of collectible and blind box products.

💰 Refund Process

  • Full refund including standard shipping fees
  • Processed within 14 days of receiving the return request
  • Refund held until returned goods received or proof of return provided

👉 Return shipping costs are borne by the customer unless otherwise required by law.

🚨 Damaged, Missing, or Incorrect Items

If you receive severely damaged goods (non-transit-wear defects), missing items, or incorrect products:

  1. Keep all original packaging
  2. Take clear photos of the damage or discrepancy
  3. Contact us within 7 calendar days of receipt

We will arrange a replacement or refund.

📦 Box Damage (Transit Wear) Policy

Due to the long distances involved in international shipping, it is normal for card boxes to experience corner dents, edge scuffs, or slight deformation during transit (commonly referred to as "box damage"). All cards are individually protected during packaging.

❌ Box damage does not affect the quality or integrity of the cards themselves, and we do not accept return requests based solely on box damage.

If the box damage is severe upon opening, please contact us within 72 hours of receiving your order with an unboxing video, and we will work with you to find a suitable resolution.

🎥 Unboxing Video — Strongly Recommended

📹 If you notice any dents, damage, or abnormalities on the outer shipping box upon delivery, please record a full continuous unboxing video showing the condition of the outer shipping box before opening and the complete unboxing process.

An unboxing video is the most effective way to resolve any claims for missing, damaged, or severely box-damaged items. Without video evidence, damage caused during shipping will be difficult to verify, and additional verification steps may be required.

⚖️ Dispute Policy

We maintain complete transaction records — shipping proof, tracking data, and packaging records — for every order.

⚠️ Please contact us before initiating any payment dispute. We are committed to resolving all issues through direct communication.
  • Dissatisfaction with random card contents is not a valid reason for refund or dispute
  • Orders marked as delivered by the carrier are considered fulfilled (within legal limits)
  • All dispute handling shall be subject to applicable local mandatory consumer-protection laws. Notwithstanding the notification timelines stated above, local statutory consumer-rights shall prevail where applicable.

📋 After-Sales Service

For product-related after-sales issues such as manufacturing defects, please contact us within 7 calendar days after delivery.

The following are considered normal product characteristics, not defects:

Slight color variation Minor scratches Minor corner wear

📧 Contact Us

We typically respond within 1–2 business days.

✅ User Agreement

By placing an order, you confirm you have read and agreed to this policy, and acknowledge your applicable statutory consumer-protection rights.