FUNTCG Official

FAQ & Shipping Policy

Everything you need to know — clear, honest, and complete.

🛍️ Product Information

🎴 Popular Licensed IPs

📦 Product Condition & Packaging

All collectible card products are brand new and factory-sealed. Due to international logistics, minor box imperfections may occur — these are normal transit conditions and do not affect internal product condition, factory seal integrity, or collectible value.

To reduce volumetric shipping costs, outer cartons may be removed. All inner boxes, blind box packaging, and factory seals remain fully intact.

📦 Shipping & Delivery

⏱ Estimated Timeline

* Excludes weekends, public holidays, and customs delays

🧾 Duties & Customs — DDP Model

All orders ship under Delivered Duty Paid (DDP). We prepay all import duties, VAT/sales taxes, and customs clearance fees on your behalf.

If any customs charges are incorrectly requested, please contact us for assistance.

📍 Order Tracking

A tracking number will be provided via email after dispatch.

Customers can track shipment status, customs clearance progress, and delivery updates.

💳 Payment & Order Management

Payment Methods

🔒 All transactions are protected by SSL encryption and secure payment systems.

Order Modification & Cancellation

If cancellation is requested after dispatch, the customer may be responsible for shipping costs, return shipping costs (if applicable), and any customs or handling fees incurred.

🔄 Return & Refund Policy

📦 Return & Withdrawal Rules

Customers may request a return or withdrawal within a specified period after receiving the goods, without providing a reason (for eligible products).

The withdrawal period begins from the date the customer (or a designated third party other than the carrier) receives the goods.

💰 Refund Policy

If the return request meets the conditions:

• We will refund all payments received, including standard shipping fees
• Refunds will be processed within 14 days after receiving the return request

We may withhold reimbursement until:

• The returned goods are received, or
• Proof of return shipment is provided

👉 Return shipping costs are borne by the customer unless otherwise agreed or required by law.

📦 Return Conditions

To be eligible for return, items must be:

📦 Damaged or Incorrect Items

If you receive severely damaged, missing, or incorrect products, please:

We will provide a replacement or refund (depending on the case).

Minor cosmetic damage caused by transit is not considered a defect.

🎥 Unboxing Video Recommendation

We strongly recommend recording a continuous unboxing video from sealed package to full opening.

This helps speed up claim processing and verify missing or damaged items.

Without video evidence, additional verification may be required.

⚖️ Dispute & Refund Policy

We maintain complete transaction records, including:

• Shipping proof
• Tracking information
• Packaging records

Important Notes:

• Dissatisfaction with random card contents is not a valid reason for refund or dispute
• Orders marked as delivered by the carrier are considered fulfilled (within legal limits)
• All disputes will be handled in accordance with applicable consumer protection laws

📋 After-Sales Service Policy

Please contact us within 10 working days after delivery for any after-sales issues.

The following are considered normal and not defects: