Refund policy
Return & Refund Policy
Return Eligibility
We accept returns for items that are:
- Unopened and factory-sealed
- In original packaging
- Unused and undamaged
⚠️ Opened or seal-broken items may not be eligible for return due to the nature of collectible and blind box products.
Refund Process
- Full refund including standard shipping fees
- Processed within 14 days of receiving the return request
- Refund will be issued once returned goods are received or proof of return is provided
- Return shipping costs are borne by the customer unless otherwise required by applicable law
Damaged, Missing, or Incorrect Items
If you receive severely damaged goods (non-transit-wear defects), missing items, or incorrect products:
- Keep all original packaging
- Take clear photos of the damage or discrepancy
- Contact us within 7 calendar days of receipt
We will arrange a replacement or full refund.
Box Damage (Transit Wear)
Due to international shipping distances, minor corner dents, edge scuffs, or slight deformation are normal transit conditions and do not constitute product defects. Box damage does not affect card quality or integrity.
If box damage is severe upon opening, contact us within 72 hours with a full unboxing video for resolution.
Unboxing Video — Strongly Recommended
If you notice any damage or abnormalities on the outer shipping box upon delivery, please record a full continuous unboxing video. This is the most effective way to resolve claims for missing, damaged, or severely box-damaged items.
Dispute Policy
Please contact us before initiating any payment dispute. We maintain complete transaction records for every order.
- Dissatisfaction with random card contents is not a valid reason for refund or dispute
- Orders marked as delivered by the carrier are considered fulfilled
- All dispute handling is subject to applicable local mandatory consumer-protection laws
Contact Us
📧 cradset88@gmail.com 💬 WhatsApp: +852 8403 9386
We typically respond within 1–2 business days.